The available balance is the amount you can still use for new unlocks. It is the total balance minus any active reservations for cases in progress.

In some situations (e.g. cost sharing with a collaborator) the system reserves the corresponding amount from the balance in advance. The reservation ensures the funds are available when the final charge is made. The reserved amount cannot be used for other cases.

The charge (normally CHF 250) is made when the case owner clicks the Unlock result button. The amount is then charged to the wallet and the result becomes permanently visible.

You pay only once per case: later phases, and closing and sealing phases, involve no further charges.

You can top up the wallet by credit or debit card through Stripe. The available amounts are preset. Payment is secure and complies with the PCI DSS standard. The balance is credited immediately after payment.

The wallet page shows the complete transaction history. Each line shows the type of operation, the amount, the date and the related case (where applicable). The possible transaction types are:

• Top up — credit from a card payment
• Reserve — amount blocked pending the final charge
• Charge — unlocking of the result
• Release — reservation released (e.g. case cancelled or collaborator removed)
• Credit — credit added or correction by the administrator
• Refund — refund recorded by the administrator

When a collaborator accepts the invitation to a case, the cost of unlocking the result is split 50 % between the owner and the collaborator. The system reserves each participant's share from their wallet. If either of them does not have enough balance, the split stays pending.

If you belong to a firm, the wallet is shared at firm level: all collaborators use the same balance. In the same way, the two parents of a self-managing family share a single wallet. If you work independently, the wallet is yours alone.